Pause or cancel

Four steps, in your own time

You never need a reason, and nobody will try to talk you out of it.

01
Step 1: Tell us
Call the front desk, send a message or use the link in your member email. Say whether you want to pause or cancel.
02
Step 2: Pause for up to two months
Billing stops for the months you pause, and your standing time comes back when you do. You can pause twice a year.
03
Step 3: Or cancel with 30 days' notice
After the three-month minimum, tell us 30 days before your next billing date. Your last month runs to its end.
04
Step 4: We confirm in writing
You get an email with your last billing date and any visit still waiting to be booked.

What happens next

Visits, billing and coming back

Unused visits
One unused visit carries into the next month when you tell us you can't use it. Past that month it doesn't carry.
Paused months
Nothing is billed while you pause. When you return, your standing time is held again, or we find the nearest one if it has been taken.
After you cancel
Your last month runs to its end, and you can book any visit still waiting. You can rejoin whenever you like, with a new three-month minimum.

Call the front desk and Birdie or the membership coordinator will talk it through.