Questions and answers

A standing 60-minute massage or classic facial each month on Once a Month, and two on Every Other Week. The time is held for you, and you can ask for a longer visit or an add-on when you book.

Tell us 48 hours ahead and we will move it within the month. If you miss one without telling us, that visit is used for the month.

Yes, for up to two months a year. Tell us before your billing date. Nothing is billed while you pause, and your standing time comes back when you do.

Once the three-month minimum has passed, tell us 30 days before your next billing date by phone, message or the member link. Your last month runs to its end.

One unused visit carries into the next month when you've told us you can't use it. It doesn't carry past that month.

A membership belongs to the person who joined. On Every Other Week you can bring a guest to one visit a month, and we book them with you.

Yes. Tell us before your billing date and the change starts with the next month.

Yes. A gift membership runs three months and the person who receives it chooses their own days. Employers can set up memberships for several people at once; ask the front desk.

Ten minutes before your time. That's enough to change into a robe and talk through the hour. If you arrive late we shorten your treatment so the next guest isn't kept waiting.

Standing times come first, but if a single visit is open we will fit you in. Call the front desk before you come.